We aim to keep our booking process fair, flexible and transparent. Please read the following carefully before completing your booking.
Booking Payments & Security Bond
- All bookings are paid upfront and include a $200 refundable security bond.
- The security bond is refunded after the hire, less fuel usage or incidentals where applicable.
- Fuel is not included in the hire price and will be deducted from the bond following the hire.
Customer Cancellations
- More than 48 hours before the hire date:
A full refund will be provided. - Within 48 hours of the hire date:
Refunds are assessed case by case, taking into account notice provided and the ability to rebook the vessel. Where possible, we will offer a reschedule in place of a refund. - Failure to attend (no-show):
No refund will be issued.
Weather & Safety
- Safety is our top priority.
- If Moby Boat Hire determines conditions to be unsafe or unsuitable for the Luxrib 19, you will be offered:
- A full refund, or
- The option to reschedule to another available date.
- Weather decisions are made based on marine forecasts, wind conditions and safety considerations and are at the sole discretion of Moby Boat Hire.
Licence & Experience Requirements
- A valid recreational boat licence is required to operate the Luxrib 19.
- If a booking cannot proceed due to licence, experience or safety concerns, a full refund will be issued.
Refund Processing
- Approved refunds are processed via the original payment method.
- Refunds are typically processed within 1–3 business days, depending on your bank.
Contact
If you need to amend or cancel a booking, please contact us as early as possible so we can assist.
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